Marco Neukom has been appointed as cluster general manager for Conrad Bali and the newly opened Hilton Garden Inn Bali Nusa Dua. In this dual role, Neukom is responsible for the overall strategic direction, commercial performance and guest experience across both properties.
With more than 20 years of international hospitality experience, Neukom has held leadership positions across Europe, the Middle East and Asia with renowned luxury and lifestyle brands including W Hotels and The Ritz-Carlton. His track record spans resort and urban properties, as well as high-profile pre-openings and repositionings.
In his new position, Neukom will focus on further elevating Conrad Bali’s standing in the luxury segment and firmly establishing Hilton Garden Inn Bali Nusa Dua as a preferred choice for modern travelers seeking comfort, ease and a relaxed resort experience. Leveraging his local insight and global brand expertise, he will lead the next phase of growth for both properties, working closely with teams to drive performance, strengthen owner partnerships, and enhance Hilton’s value proposition in Bali.
“It is an honor to join Hilton and lead two distinctive hotels across different award-winning brands in one of the world’s most sought-after destinations,” said Marco Neukom. “From Conrad Bali’s immersive, thoughtfully curated experiences to Hilton Garden Inn Nusa Dua’s modern comfort and family‑focused amenities, I look forward to working with the team to create more memorable stays that reflect the best of Hilton’s hospitality.”
